Silverback Mobile Detail

Each document is checked against the issuing source and re-verified at renewal. An expired or missing item stays visible on the record.

• General liability insurance

  Erie Insurance — $2M / $4M aggregate

  verified

  Expires Mar 15, 2027

• Workers' compensation

  Erie Insurance — statutory limits, 6 employees covered

  verified

  Expires Jul 18, 2027

• Business license

  State contractor registration #506767

  verified

  Expires Aug 19, 2027

• Stormwater / NPDES permit

  State general permit for mobile washing discharge

  verified

  Expires Feb 21, 2027

• OSHA safety program

  Documented training program, 1 recordable incidents in 12 months

  verified

  No expiry on file

Trailing 12 months, drawn from 20 documented visits. These are the numbers a star rating hides.

On-time rate

97%

Arrived within the agreed service window

Rework rate

3%

Visits requiring a return trip

Response time

11h

Median time to first reply

Units per night

68

Documented nightly capacity

Retention

87%

Contracts renewed at term

Incidents / 1k

1.8

Recordable incidents per 1,000 visits

Documentation attached to this listing and reconciled against billing, so a claim about work performed can be checked rather than taken on faith.

• Before / afterJan 30, 2026

  Before and after documentation

  Timestamped photo pairs captured at the start and end of each scheduled visit, retained for 24 months.

  Verified by

  WashAttest field audit

• Wash logMar 7, 2026

  Wash log export

  Per-visit log recording date, unit identifiers, services performed, and the crew on site.

  Units covered

  542

  Verified by

  Vendor system export

• COI on fileSep 22, 2026

  Certificate of insurance on file

  Current certificate naming the required additional insured, re-verified at each renewal.

  Verified by

  Carrier-issued certificate

• Per-unit reportJan 1, 2026

  Per-unit service report

  Unit-level report reconciling units serviced against units billed for the billing period.

  Units covered

  277

  Verified by

  WashAttest reconciliation

A business can answer a review with evidence. The record shows the claim, the response, the evidence, and the outcome — including when the review was upheld.

• Upheld — review standsOpened Jun 15, 2026 · Closed Jul 6, 2026

  Reviewer claim

  Claims the appointment was rescheduled without notice.

  Business response

  Vendor acknowledged the miss and credited the affected visit.

  Evidence on record

  Service log and account credit record

6 of 7 reviews come from a verified operator role. Roles on this listing: Rideshare driver, Dealership manager, Small business owner, Fleet manager, Realtor.

• VM

  Vanessa M.

  Rideshare driver

  Oct 22, 2026

  Verified platform driver account17 jobs with vendor10 mo customer

  Fine work, slow service

  The convenience of a mobile detail in Charleston is worth every penny. Solid detail. The trunk area could have used one more pass.

  Mobile Detailing · Charleston, West Virginia · via Direct

• EB

  Estelle B.

  Dealership manager

  May 11, 2026

  Role not verified15 jobs with vendor2 yr 2 mo customer

  Good, not great

  I have been using them monthly in Charleston for over a year now. Quality work. Just note they need access to a power outlet.

  Mobile Detailing · Charleston, West Virginia · via Google

• DF

  Dustin F.

  Small business owner

  Feb 21, 2026

  Verified business registration13 jobs with vendor2 yr customer

  Flawless work

  Booked the interior and exterior package for my Nissan Rogue. The leather was conditioned and looks and feels great.

  Mobile Detailing · Charleston, West Virginia · via Yelp

• JH

  Javier H.

  Dealership manager

  Nov 10, 2025

  Verified dealership email domain33 jobs with vendor3 mo customer

  My car looks amazing

  Had my Kia Telluride detailed in my own driveway in Charleston. It rained the next day and the water beaded right off.

  Mobile Detailing · Charleston, West Virginia · via Google

• MC

  Megan C.

  Fleet manager

  Sep 26, 2025

  Verified fleet email domain11 jobs with vendor3 yr 6 mo customer

  Looks brand new

  Scheduled a full detail for my Ford F-150 and it came out flawless. No water spots, no streaks, no shortcuts.

  Mobile Detailing · Charleston, West Virginia · via Google

• ME

  Megan E.

  Realtor

  Aug 2, 2025

  Verified brokerage license33 jobs with vendor6 mo customer

  My car looks amazing

  The convenience of a mobile detail in Charleston is worth every penny. They did not rush a single step.

  Mobile Detailing · Charleston, West Virginia · via Google

• DN

  Danielle N.

  Small business owner

  Jun 20, 2025

  Verified business registration13 jobs with vendor3 yr 3 mo customer

  Flawless work

  Booked a gift detail for my dad and his Chevy Tahoe in Charleston — he was thrilled. Zero swirl marks after the polish.

  Mobile Detailing · Charleston, West Virginia · via Google

No signed-in customer has reviewed this listing yet.