Willow Auto Detailing

Each document is checked against the issuing source and re-verified at renewal. An expired or missing item stays visible on the record.

• General liability insurance

  Zurich North America — $1M / $1M aggregate

  verified

  Expires Dec 30, 2026

• Workers' compensation

  Zurich North America — statutory limits, 24 employees covered

  verified

  Expires May 22, 2027

• Business license

  State contractor registration No. 197491

  verified

  Expires Oct 18, 2027

• Stormwater / NPDES permit

  State general permit for power washing discharge

  verified

  Expires Dec 27, 2026

• OSHA safety program

  Documented training program, 0 recordable incidents in 12 months

  verified

  No expiry on file

Trailing 12 months, drawn from 19 documented visits. These are the numbers a star rating hides.

On-time rate

93%

Arrived within the agreed service window

Rework rate

3%

Visits requiring a return trip

Response time

8h

Median time to first reply

Units per night

48

Documented nightly capacity

Retention

90%

Contracts renewed at term

Incidents / 1k

0.9

Recordable incidents per 1,000 visits

Documentation attached to this listing and reconciled against billing, so a claim about work performed can be checked rather than taken on faith.

• Before / afterJun 30, 2026

  Before and after documentation

  Timestamped photo pairs captured at the start and end of each scheduled visit, retained for 24 months.

  Verified by

  WashAttest field audit

• Wash logSep 26, 2026

  Wash log export

  Per-visit log recording date, unit identifiers, services performed, and the crew on site.

  Units covered

  556

  Verified by

  Vendor system export

• COI on fileFeb 11, 2026

  Certificate of insurance on file

  Current certificate naming the required additional insured, re-verified at each renewal.

  Verified by

  Carrier-issued certificate

• Per-unit reportApr 5, 2026

  Per-unit service report

  Unit-level report reconciling units serviced against units billed for the billing period.

  Units covered

  763

  Verified by

  WashAttest reconciliation

A business can answer a review with evidence. The record shows the claim, the response, the evidence, and the outcome — including when the review was upheld.

• Upheld — review standsOpened Jun 24, 2026 · Closed Jul 16, 2026

  Reviewer claim

  Claims the final invoice exceeded the quoted amount.

  Business response

  Vendor provided the signed quote and the approved change order for the added scope.

  Evidence on record

  Signed quote and approved change order

5 of 6 reviews come from a verified operator role. Roles on this listing: Dealership manager, Fleet manager, Collector, Rideshare driver, Vehicle owner.

• JC

  Jerome C.

  Dealership manager

  Jul 8, 2026

  Verified dealership email domain34 jobs with vendor1 yr 4 mo customer

  Convenient and thorough

  My Jeep Wrangler had not been properly cleaned in two years. No water spots, no streaks, no shortcuts.

  Mobile Detailing · Kennewick, Washington · via Direct

• DD

  Damon D.

  Fleet manager

  May 16, 2026

  Verified fleet email domain16 jobs with vendor2 yr 6 mo customer

  Worth every penny

  My Ram 1500 is my daily driver and it shows — not anymore. The carpets came out two shades lighter.

  Mobile Detailing · Kennewick, Washington · via Google

• MH

  Meredith H.

  Collector

  May 3, 2026

  Verified vehicle registration31 jobs with vendor2 yr 11 mo customer

  Incredible mobile service

  I manage several vehicles and use them for all of them in Kennewick. The interior smelled brand new when they finished.

  Mobile Detailing · Kennewick, Washington · via Direct

• DL

  Desmond L.

  Fleet manager

  Mar 13, 2026

  Verified fleet email domain26 jobs with vendor3 yr customer

  Okay overall

  Booked online, confirmed in minutes, detailed the next morning in Kennewick. Great job on the exterior. The interior was good, not perfect.

  Mobile Detailing · Kennewick, Washington · via Google

• HH

  Hector H.

  Rideshare driver

  Nov 20, 2025

  Verified platform driver account21 jobs with vendor7 mo customer

  Better than the dealership

  The detailer was professional, on time, and clearly cared about the result. Tires and trim were dressed perfectly — not greasy at all.

  Mobile Detailing · Kennewick, Washington · via Google

• RI

  Reid I.

  Vehicle owner

  Jun 14, 2025

  Role not verified13 jobs with vendor4 yr 9 mo customer

  Expected more

  Same-day booking in Kennewick and they still took their time. Good service. I would have liked a text when they were on the way.

  Mobile Detailing · Kennewick, Washington · via Google

No signed-in customer has reviewed this listing yet.