Rook Fleet Services

Each document is checked against the issuing source and re-verified at renewal. An expired or missing item stays visible on the record.

• General liability insurance

  Erie Insurance — $1M / $1M aggregate

  verified

  Expires Aug 19, 2027

• Workers' compensation

  Erie Insurance — statutory limits, 6 employees covered

  verified

  Expires Feb 2, 2027

• Business license

  State contractor registration No. 322691

  verified

  Expires May 8, 2027

• Stormwater / NPDES permit

  State general permit for power washing discharge

  verified

  Expires Dec 4, 2026

• OSHA safety program

  Documented training program, 0 recordable incidents in 12 months

  verified

  No expiry on file

Trailing 12 months, drawn from 20 documented visits. These are the numbers a star rating hides.

On-time rate

97%

Arrived within the agreed service window

Rework rate

5%

Visits requiring a return trip

Response time

8h

Median time to first reply

Units per night

57

Documented nightly capacity

Retention

88%

Contracts renewed at term

Incidents / 1k

3.8

Recordable incidents per 1,000 visits

Documentation attached to this listing and reconciled against billing, so a claim about work performed can be checked rather than taken on faith.

• Before / afterMar 11, 2026

  Before and after documentation

  Timestamped photo pairs captured at the start and end of each scheduled visit, retained for 24 months.

  Verified by

  WashAttest field audit

• Wash logApr 23, 2026

  Wash log export

  Per-visit log recording date, unit identifiers, services performed, and the crew on site.

  Units covered

  840

  Verified by

  Vendor system export

• COI on fileOct 2, 2026

  Certificate of insurance on file

  Current certificate naming the required additional insured, re-verified at each renewal.

  Verified by

  Carrier-issued certificate

• Per-unit reportSep 28, 2026

  Per-unit service report

  Unit-level report reconciling units serviced against units billed for the billing period.

  Units covered

  502

  Verified by

  WashAttest reconciliation

A business can answer a review with evidence. The record shows the claim, the response, the evidence, and the outcome — including when the review was upheld.

• Amended — review correctedOpened Jul 20, 2026 · Closed Aug 4, 2026

  Reviewer claim

  Claims two units were skipped during the billing period.

  Business response

  Vendor provided the per-unit service log and corrected the invoice.

  Evidence on record

  Per-unit service log, corrected invoice

6 of 6 reviews come from a verified operator role. Roles on this listing: Maintenance supervisor, Logistics manager, Dispatch manager.

• JS

  Jasmine S.

  Maintenance supervisor

  Sep 13, 2026

  Verified fleet email domain5 jobs with vendor3 yr 6 mo customer

  Downtime solved

  Managing a paratransit bus fleet means downtime is expensive — they work around it. They wash at our yard so nobody has to leave the route.

  Fleet Washing · Orlando, Florida · via Direct

• TE

  Theresa E.

  Logistics manager

  Aug 30, 2026

  Verified logistics email domain25 jobs with vendor2 yr 2 mo customer

  Works, with issues

  Our 18-wheeler fleet in Orlando gets washed before every inspection. Good program overall. One unit was missed in the first week.

  Fleet Washing · Orlando, Florida · via Direct

• QE

  Quentin E.

  Maintenance supervisor

  Apr 1, 2026

  Verified fleet email domain22 jobs with vendor3 yr 7 mo customer

  Worth the switch

  Our 18-wheeler fleet needed interior and exterior cleaning between routes. They handle the paperwork and the COI for our procurement team.

  Fleet Washing · Orlando, Florida · via Yelp

• DW

  Danielle W.

  Maintenance supervisor

  Jul 25, 2025

  Verified fleet email domain33 jobs with vendor3 yr 10 mo customer

  Fleet program that works

  We switched our construction pickup fleet to their mobile fleet washing in Orlando. They show up on schedule, every week, without being chased.

  Fleet Washing · Orlando, Florida · via Google

• YK

  Yolanda K.

  Dispatch manager

  Jun 5, 2025

  Verified fleet email domain33 jobs with vendor3 yr 6 mo customer

  Downtime solved

  They wash our tow truck fleet at our Orlando yard before the morning dispatch. They wash at our yard so nobody has to leave the route.

  Fleet Washing · Orlando, Florida · via Yelp

• MO

  Maurice O.

  Logistics manager

  May 22, 2025

  Verified logistics email domain22 jobs with vendor1 yr 6 mo customer

  Decent, inconsistent

  They wash our shuttle bus fleet on-site in Orlando every week. Reliable. I would like a bit more flexibility on the wash window.

  Fleet Washing · Orlando, Florida · via Google

No signed-in customer has reviewed this listing yet.